EternaHealth - Medical tourism Albania ETERNA HEALTH

Terms & Conditions

Last updated: April 2026

1. Introduction

These terms and conditions govern your use of the eternahealthal.com website and the medical tourism coordination services provided by EternaHealth ("we", "us", "our"). By accessing or using our website, you agree to be bound by these terms. If you do not agree, please do not use the site.

2. Nature of our services

EternaHealth is a medical tourism coordination service. We connect international patients with verified dental, hair transplant and aesthetic clinics in Albania. Our services include providing free treatment quotes, matching patients with suitable clinics and doctors, coordinating travel and scheduling, and offering guidance throughout the treatment journey.

We are not a medical provider. EternaHealth does not diagnose, treat or provide medical advice. All medical treatments are performed by independent clinics and licensed medical professionals. Treatment decisions are made between you and the treating clinic or doctor.

3. Quote requests

Quote requests submitted through our website are free and non-binding. Submitting a request does not constitute a commitment to proceed with any treatment. Treatment plans and pricing provided by partner clinics are estimates and may vary based on individual circumstances following clinical examination.

4. User obligations

When using our website and services, you agree to:

  • Provide accurate and truthful information in forms and communications
  • Be at least 18 years of age or have parental or guardian consent
  • Not submit spam, fraudulent or misleading requests
  • Not attempt to disrupt the functioning of the website
  • Use the site only for lawful purposes related to exploring medical treatment options

5. Clinic verification and disclaimers

We review partner clinics and doctors for credentials, treatment experience and patient outcomes before listing them on our platform. However, this verification does not constitute a guarantee of treatment results. Medical outcomes depend on many individual factors and we cannot guarantee the results of any specific treatment.

We strongly recommend that you:

  • Discuss your specific case, risks and expected outcomes with the treating doctor
  • Review the treatment plan thoroughly before committing
  • Ask about aftercare, follow-up and how concerns are handled post-treatment
  • Consult with your local doctor if you have pre-existing conditions

6. Reviews and user content

When you submit a review on our website, you grant EternaHealth a non-exclusive, royalty-free licence to display your review on the site. Reviews must be honest, based on genuine experience, and must not contain offensive, defamatory or misleading content. We reserve the right to moderate or remove reviews that violate these guidelines.

7. Intellectual property

All content on this website including text, images, logos, design and code is the property of EternaHealth or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute or modify any content without our prior written consent.

8. External links

Our website contains links to third-party services including WhatsApp (Meta). When you use these external services, their respective terms and privacy policies apply. EternaHealth is not responsible for the content or practices of third-party services.

9. Limitation of liability

EternaHealth acts as a coordination and matching service. To the maximum extent permitted by law:

  • We are not liable for the medical outcomes of treatments performed by partner clinics
  • We are not liable for any direct, indirect or consequential damages arising from your use of the site or services
  • We do not warrant that the website will be uninterrupted, error-free or free from harmful components
  • Treatment pricing is provided by clinics and may change; we do not guarantee specific pricing

10. Privacy

Your use of this site is also governed by our Privacy Policy, which explains how we collect, use and protect your personal data.

11. Governing law

These terms are governed by and construed in accordance with the laws of the Republic of Albania. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Tirana, Albania.

12. Changes to these terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

13. Contact us

If you have questions about these terms, contact us at: