EternaHealth - Medical tourism Albania ETERNA HEALTH

Privacy Policy

Last updated: April 2026

1. Who we are

EternaHealth ("we", "us", "our") operates the website eternahealthal.com and provides medical tourism coordination services connecting international patients with verified dental, hair transplant and aesthetic clinics in Albania. For questions about this policy, contact us at info@eternahealthal.com or via WhatsApp at +355 69 828 9169.

2. Information we collect

We collect information that you provide directly and information gathered automatically when you visit our site.

2.1 Information you provide

When you submit a quote request, we collect your full name, country, email address, phone or WhatsApp number, treatment interest (dental, hair transplant or aesthetic surgery), optional comments and preferred contact date.

When you submit a review, we collect your name, rating, treatment type and comment text.

2.2 Information collected automatically

When you visit our site, we automatically collect your browser user-agent string and the page you submitted a form from. We use Firebase Analytics (provided by Google) which may collect device information, browser type, approximate location, page views and interaction events. Firebase Analytics uses cookies and similar technologies to distinguish users and analyse usage patterns.

3. How we use your information

We use the information we collect to:

  • Respond to your quote requests and connect you with suitable verified clinics
  • Coordinate your medical tourism journey including travel and scheduling support
  • Display patient reviews and testimonials on our website
  • Improve our website, services and user experience through analytics
  • Prevent spam and abuse of our forms through security measures
  • Communicate with you about your inquiry via email, phone or WhatsApp

4. Cookies and tracking

Our site uses the following cookies and tracking technologies:

  • Language preference cookie — A functional cookie that stores your selected language (English, Italian or Albanian) so the site displays in your preferred language on return visits.
  • Firebase Analytics cookies — Performance cookies set by Google Firebase to collect anonymous usage data such as page views, session duration and interaction events. These help us understand how visitors use our site.

You can control cookies through your browser settings. Disabling cookies may affect the language preference feature but will not prevent you from using the site.

5. Data storage and security

Your data is stored securely using Google Firebase (Firestore) cloud infrastructure. We implement security measures including input sanitization, spam detection (honeypot fields and minimum form completion time) and content security policies to protect your data. Access to stored data is restricted to authorized EternaHealth staff through authenticated admin accounts.

6. Data sharing and third parties

We may share your information with:

  • Partner clinics and doctors — When you request a quote, we share relevant details with verified clinics in Albania to prepare treatment plans and pricing for you.
  • Google Firebase — Our data infrastructure provider for secure storage and analytics.

We do not sell your personal data to third parties. When you click WhatsApp links on our site, you will be redirected to WhatsApp (operated by Meta) and their privacy policy will apply to that communication.

7. Data retention

We retain your quote request data for as long as necessary to fulfil the purpose for which it was collected and to comply with applicable legal obligations. Review submissions are retained for as long as they remain published on the site. You may request deletion of your data at any time by contacting us.

8. Your rights

You have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for data processing at any time
  • Object to processing of your data

To exercise any of these rights, contact us at info@eternahealthal.com.

9. Children's privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete that information.

10. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact us

If you have questions about this privacy policy or how we handle your data, contact us at: